Terms of service

Terms of Service

These Terms of Service ("Terms") set out the rules and conditions governing your access to and use of the Lingerie World website (the "Site"), as well as your purchase of products through the Site. In these Terms, "Lingerie World," "we," "us," and "our" refer to Lingerie World. By visiting our Site, placing an order, or otherwise using our services, you acknowledge that you have read, understood, and agreed to these Terms. If you do not agree with any part of these Terms, please refrain from using the Site or placing an order.

1. Use of the Site

The Site is intended primarily for personal shopping and lawful use. You agree to use the Site responsibly and only for purposes permitted by applicable laws and regulations. You must not use the Site for fraudulent, unlawful, unauthorized, or harmful activities, or attempt to interfere with its operation, security, or functionality.

2. Products, Availability and Pricing

We make every reasonable effort to ensure that product descriptions, images, prices, and availability displayed on the Site are accurate. However, products may become unavailable without prior notice.

Lingerie World reserves the right to modify product prices, descriptions, promotions, specifications, and availability at any time. Any price changes will not affect orders that have already been confirmed and accepted by us.

3. Orders and Cancellation

Submitting an order through the Site constitutes a request to purchase the selected products. An order confirmation does not necessarily mean that the order has been accepted. Lingerie World reserves the right to approve, decline, or cancel an order where necessary, including where products are unavailable, pricing information is incorrect, or we suspect fraudulent or unauthorized activity.

Customers may request cancellation of an order within 24 hours of placing it, subject to our applicable cancellation policy and the status of the order.

4. Payment

Orders must be paid using one of the payment options made available during checkout.

Our available payment methods may include M-PESA, Visa, MasterCard, and other supported payment options. Payment must be successfully completed before an order can be processed or dispatched, unless otherwise stated by Lingerie World.

5. Shipping and Delivery

Orders will be delivered to the address or delivery location provided by the customer during checkout.

Delivery charges and estimated delivery periods may vary depending on the destination, delivery method, and other circumstances. While we make reasonable efforts to ensure timely delivery, Lingerie World cannot guarantee delivery times and will not be responsible for delays caused by circumstances beyond our reasonable control, including courier or logistical delays.

Customers are responsible for providing accurate and complete delivery information.

6. Returns and Exchanges

Our policies regarding product returns, exchanges, and eligible items are outlined separately in our Return Policy.

Customers are encouraged to review the Return Policy before making a purchase, particularly because certain lingerie, underwear, intimate apparel, and hygiene-sensitive products may be subject to specific return or exchange conditions.

7. Intellectual Property

All material appearing on the Site, including but not limited to our name, logo, branding, photographs, product images, graphics, written content, designs, software, and other materials, belongs to Lingerie World or is used with the appropriate authorization.

You may not copy, reproduce, modify, distribute, republish, sell, or commercially exploit any Site content without prior written permission from Lingerie World.

8. Limitation of Liability

To the fullest extent permitted by applicable law, Lingerie World, together with its directors, employees, representatives, agents, or service providers, shall not be liable for indirect, incidental, special, consequential, or punitive losses arising from your use of the Site or your purchase or use of products purchased through the Site.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or restricted under applicable law.

9. Indemnification

By using the Site, you agree to indemnify and hold harmless Lingerie World, its directors, employees, agents, representatives, and service providers from claims, losses, liabilities, damages, costs, and reasonable expenses arising from your misuse of the Site, violation of these Terms, or infringement of another person's rights.

10. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Kenya. Any disputes arising in connection with these Terms or your use of the Site shall be subject to the applicable laws and jurisdiction of Kenya.

11. Changes to These Terms

Lingerie World may revise or update these Terms from time to time to reflect changes to our services, business practices, policies, or legal requirements.

Any updated version will be published on the Site and will become effective from the date it is posted, unless otherwise stated. Your continued use of the Site after changes have been published indicates your acceptance of the revised Terms.