Shipping policy

Shipping Policy

At Lingerie World, we are committed to making your shopping experience as smooth and convenient as possible. Please review the information below to understand how we process and deliver your orders.

Shipping Fees

Delivery charges are calculated at checkout based on factors such as the weight of your order and the delivery location.

Delivery Area

We currently deliver orders within Kenya only. At this time, we do not offer shipping outside Kenya.

Delivery Timeframes

Orders within Nairobi:
Orders placed before 3:00 PM are eligible for same-day delivery. Orders placed at or after 3:00 PM will generally be delivered the following day.

Orders outside Nairobi and across the country:
Orders are prepared once payment and order details have been confirmed and are generally dispatched the following day.

Actual delivery times may vary depending on the destination and courier schedules.

Delivery Locations

For ease of selection during checkout, our delivery areas are grouped into the following categories:

  1. Countrywide – Covers counties outside Nairobi City and its immediate environs. Deliveries are generally made through courier offices.

  2. Nairobi – Inner Zone – Covers Nairobi City and nearby areas within approximately 20 km, including deliveries to homes or courier offices.

  3. Nairobi – Outskirts – Covers areas and smaller towns outside the main Nairobi area, with delivery available to homes or courier offices where applicable.

Please select the delivery option that accurately matches your location to avoid delays or additional delivery arrangements.

Tracking Your Order

After your order has been dispatched, we may provide delivery or tracking details through email, WhatsApp, or SMS. Where tracking is available, you can use the information provided to follow the progress of your shipment.

Delivery Partners

We work with reliable courier and delivery service providers to help ensure that your order reaches you safely and efficiently. However, delivery schedules may occasionally be affected by circumstances outside our control, including courier delays, traffic, weather, or other logistical challenges.

Delivery Attempts

Our delivery partners will make reasonable efforts to complete delivery. If you are unavailable when delivery is attempted, the courier may return the package to the relevant store or collection point. Our team may then contact you to arrange another delivery attempt.

Please note: Additional return-to-store or re-delivery charges may apply, so please ensure that you or an authorised recipient is available to receive your order.

Shipping Restrictions

Some products, including lingerie, swimwear, underwear, and certain accessories, may be subject to specific delivery, return, or handling requirements due to their nature. Where applicable, relevant information will be provided on the product page or during checkout.

Shipping Updates

We will make reasonable efforts to keep you informed if there are significant delays or issues affecting your order.

For questions regarding your delivery or order, please contact our customer service team:

Email: hello@lingerieworld.co.ke
Phone: 0710 447 506

Shipping Promotions

From time to time, Lingerie World may offer free delivery, discounted shipping, or other delivery-related promotions. Any applicable terms, locations, and eligibility requirements will be communicated on our website and/or official social media channels.

Thank you for choosing Lingerie World. We appreciate your business and are committed to making your orders reach you as conveniently as possible.